Our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket.
Streamline your helpdesk with automations that work around the clock, to make sure that your support process is as smooth as possible. You can automate the routine tasks in your helpdesk such as setting priorities, following up on tickets and other operational tasks thats help you run your support.
With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer. Instead of waiting for an agent's answer, a good self-service portal ensures customers are deflected to the right solutions when they ask a question.
Customer support involves several repetitive tasks that take up only valuable time. It is necessary to ensure that its agents can take advantage of the time better, setting up automations to take care of the repetitive actions.Learn More
Use predefined answers in WeWebDesk to quickly reply to customer requests.
Create ready-made answers, organize them into folders, and share with other agents for more efficient requests management.
Usually there are two problems: inefficient care or lack of resources, and must times it's the first one.
Whether it is a slow response or an inability to respond to the pile of requests on time, the result is often a decrease in customer satisfaction and also loss of brand reputation.
It's almost impossible to plan for an increased request load, but with the right workflow and advanced help desk software, you can make the most of your capacity. With advanced rules, distribution and departments configured within WeWebDesk, you are prepared for unexpected events.
Agents should focus on constantly improving the customer experience rather than spending their time on frequently asked questions or managing their own work.
All incoming emails, requests and calls can be converted into tickets in WeWebDesk. All in one tool to not delay the answers.
Unlike a simple email, our ticket system is designed for agent productivity and team collaboration. That means you can do more than just send answers.
Prioritize all tickets based on keywords, organization, customer or other field and assign each ticket to a specific agent and group so there is no confusion over who should be working on which ticket.