W E W E B D E S K

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Improve your customer experience with WeWebDesk

WeWebDesk is a simple system for tracking, prioritizing, and solving customer support tickets. Give it a try!

Work smarter, not harder

Team Inbox

Our ticketing system is designed for team collaboration and agent productivity. This means that you can do so much more than just sending replies. Assign every ticket to a specific agent and group so there is no confusion about who should be working on which ticket.

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Ticket Dispatcher

Streamline your helpdesk with automations that work around the clock, to make sure that your support process is as smooth as possible. You can automate the routine tasks in your helpdesk such as setting priorities, following up on tickets and other operational tasks thats help you run your support.

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Self Service

With answers available upfront via a knowledge base, your customers will solve problems themselves reducing the number of tickets you have to answer. Instead of waiting for an agent's answer, a good self-service portal ensures customers are deflected to the right solutions when they ask a question.

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Faster

Use predefined answers in WeWebDesk to quickly reply to customer requests.

Better

Create ready-made answers, organize them into folders, and share with other agents for more efficient requests management.

Improved Your Marketing

WeWebDesk simplifies work for your agents

Agents should focus on constantly improving the customer experience rather than spending their time on frequently asked questions or managing their own work.

All incoming emails, requests and calls can be converted into tickets in WeWebDesk. All in one tool to not delay the answers.

Unlike a simple email, our ticket system is designed for agent productivity and team collaboration. That means you can do more than just send answers.

Prioritize all tickets based on keywords, organization, customer or other field and assign each ticket to a specific agent and group so there is no confusion over who should be working on which ticket.

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Ready to get Started?