WebDesk helps you create a simple and seamless self-service experience for you and your customers.
Let customers research and find answers to the simple problems they face without the need for agent interaction.
Group articles into categories and folders and organize them so customers can navigate easily and quickly in your knowledge base.
Take advantage of the customization options to make your self-service portal look like an extension of your site.
Monitor metrics like number of views, likes, and dislikes to understand the effectiveness of the article and your customer's opinion.
ind out which tickets need your attention the most by creating personalized views of your tickets. In your ticket view, you can configure multiple filters, depending on the different ticket properties, such as priority, status, type, company name, and more. You can also save a specific ticket view for future use.