All incoming emails, requests and calls can be converted into tickets in WeWebDesk. All in one tool to not delay the answers.
Unlike a simple email, our ticket system is designed for agent productivity and team collaboration. That means you can do more than just send answers.
Prioritize all tickets based on keywords, organization, customer or other field and assign each ticket to a specific agent and group so there is no confusion over who should be working on which ticket.
Filter the tickets based on specific properties so that the most important tickets with which the agents should work.